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Thank you for shopping at Online Sports Hub, your trusted source for sports products in Singapore. We want you to be completely satisfied with your purchase, and we are committed to providing you with the best customer experience possible. Please read our Refund and Return Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.

Eligibility for Returns

You may return an item within 7 days from the date of delivery if:

a) The product is damaged, defective, or incorrect.

b) You have received the wrong product.

c) You have a valid reason for returning the product.

Return Process

To initiate a return, follow these steps:

a) Contact our Customer Support Team via email at contact@onlinesportshub.com or by calling +65 88909060. Please provide your order number, a detailed explanation of the reason for the return, and any supporting photos if applicable.

b) Our Customer Support Team will assess your request and provide you with instructions for the return.

c) Pack the item securely in its original packaging, including any accessories or free items that came with it.

d) Ship the item back to us using a reliable courier service with tracking. The return shipping cost will be your responsibility, unless the return is due to our error.

Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is eligible for a return, we will process your refund or exchange as follows:

a) For damaged, defective, or incorrect products: We will do a 1-1 exchange for the mentioned products.

b) For returns due to other valid reasons: It will be dealt with on a case to case basis, with the buyer bearing the return shipping costs.

Exceptions

Please note the following exceptions to our refund and return policy:

a) Personalised or customised products cannot be returned.

b) We do not accept returns for products that have been used, washed, or show signs of wear and tear.

Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at contact@onlinesportshub.com or +65 88909060.

We reserve the right to update or modify this policy at any time without prior notice. Please review our policy periodically for any changes.

Thank you for choosing Online Sports Hub. We appreciate your trust in us, and we are committed to delivering high-quality sports products and exceptional customer service.